Terms and Conditions

Terms of Use

The use of the information and data contained on this website is at your discretion.

The information and data, including pricing, on this website is provided on an 'as is' basis without warranty of any kind and is subject to change without notice.

Copyright

© 2016 Antipodes Water Company. Copyright in the information contained in this web site is protected under the Copyright Act 1968 (Cth), through international treaties and the domestic laws of most countries.

Disclaimer

The use of the information and data contained on this website is at your discretion.

The information and data, including pricing, on this website is provided on an 'as is' basis without warranty of any kind and is subject to change without notice.

Guarantee

Our guarantee and returns policy

The quality of our water is of paramount importance to us. We want to ensure all of our customers are happy with the products they purchase as well as the service they receive.

Anyone who purchases products direct from Antipodes, and who is not completely happy will be offered a full refund with the product collected from your home at our expense. Of course, we ask that only one bottle from the respective case is opened.

Please ensure you let us know if you’re not happy – your feedback is welcomed and important.


Our Online Store

In New Zealand and Australia, orders placed through our online store are processed securely, either by Antipodes, or by our payment and distribution partners, as follows:

Payment and Fulfilment

Your payment details are processed securely by our payment providers, Spreedly, and ANZ (New Zealand) and eWay (Australia). These providers are fully PCI-DSS compliant and comply with all appropriate industry security standards.

Your credit card will be charged at the time you place your order.

In Australia, your payment may appear on your statement as Samuel Smith & Son, who fulfil and deliver Antipodes.

In UAE, orders are paid upon delivery.

Delivery

Delivery of your order will be handled either by Antipodes or by our delivery agent, which may vary depending on your delivery location.

Orders will generally be delivered within 7 working days, Monday to Friday. Allow longer for delivery to remote areas.

Antipodes cannot be held responsible for any products that are lost or stolen following delivery, as a result of choosing a delivery option.


Privacy Policy

Antipodes believes the responsible collection and use of personal information is fundamental to developing a business based on enduring relationships with its customers, suppliers, owners and staff. "Personal information" is defined as information or an opinion through which an individual's identity is apparent or can be reasonably ascertained.

Antipodes is bound by the Principles set out in the New Zealand Privacy Act (1993). Antipodes is committed to respecting the individual's right to privacy and has developed honest, transparent protocols to ensure personal information is handled appropriately.

Collecting your personal information

Information is only collected if it is required for one or more of Antipodes functions.
It is collected by fair and lawful means and not in an intrusive way.

Antipodes prefers to collect information directly from the individual.

Antipodes will take reasonable steps to inform the individual that the collection has occurred, why the collection occurred and how the information may be accessed.

By joining our mailing list you are giving your consent to be contacted by us for an indefinite period. We may contact you by email, direct mail, telephone, SMS, MMS, social media or telemarketing. You may of course opt out from our list at anytime by simply calling or emailing us.

Use and Disclosure

Personal information is never sold to other parties.

Specific Needs

To meet the individual's specific needs Antipodes may disclose the personal information to the organisations which:-

  • provide/manage/administer a service or product such as the share registry, printers and mail out house
  • are involved in the payments system including financial institutions, credit card providers and payment organisations
  • are involved in the maintaining, reviewing and developing Antipodes's business systems including testing or upgrading our computer systems
  • provide legal or accounting advice
  • require or are authorised by law to access the information.

Marketing Antipodes

Over the years Antipodes has collected information for the development of direct mailing lists to let consumers know about the availability of Antipodes for sale. This may be done after an initial contact and we assume we have the individual's consent to use service providers to assist us with this unless Antipodes is told otherwise.

Each direct marketing communication will prominently display a notice whereby the recipient can elect to opt out of receiving any further direct marketing communications.

Email management

Website visitors email addresses are only recorded if the user chooses to leave a message.

An email address will only be used for the purpose for which it was provided.

Individuals who have chosen to join an email list may opt out simply by advising Antipodes that the address is to be removed from the mailing list.

Website

Antipodes does not collect any personal information about an individual when the website is visited unless the user chooses to provide such information. The information received depends upon what the user does when visiting the site.

Site Visit Data - the following is recorded and collected for statistical purposes:-

  • The server address of the visitor
  • The name of the top-level domain from which the internet was accessed
  • The date and time of the visit to the website
  • The pages accessed and documents downloaded

The recording of such information enables us to identify the areas of the site that are most popular and to tailor the site accordingly.

Links - the website contains links to other sites. Antipodes is not responsible for the content and privacy practices of other web sites.

KEEPING PERSONAL INFORMATION ACCURATE AND UP-TO-DATE

Antipodes will take all reasonable steps to make sure personal information we collect, use or disclose is accurate, complete and up-to-date.

If an individual believes the personal information is not accurate, complete or up-to-date please contact the Company.

Data security

Antipodes protects against misuse; loss; unauthorised access, modification or disclosure of personal information by:

  • Requiring all employees to observe confidentiality protocols
  • Controlling access to the premises and paper based systems
  • Adopting measures to secure the computer network used for storing, processing and transmitting personal information
  • Protecting communications via data transmission from interception eg email and unauthorised access to the computer network.

Personal information is retained only for as long as necessary to fulfil the purposes for which information was collected or as required by law. Once used for the intended purpose paper documents containing personal information are shredded.

Openness

The Antipodes Privacy Policy is available from the company's website or on request from the Company.

Access and correction

An individual may gain access to personal information provided the request for access is not frivolous, vexatious, unlawful, or prejudicial to negotiations between Antipodes & the individual.

Antipodes endeavours to provide access within 10 business days of the written request. Antipodes will verify the identity of the individual seeking access prior to the information being provided. If it is a complex issue Antipodes will advise the individual accordingly but will use all reasonable endeavours to provide access within 20 business days of the written request.

If access is denied then written reasons will be provided as to why access was denied.

Anonymity

Antipodes does not require individuals to provide personal information unless the information is required to do business.

Transborder data transfers

Antipodes operates a subsidiary company which is subject to similar privacy law enacted in the UK. Personal information may be transferred between the companies for business purposes.

Antipodes has a number of service providers who are located outside of New Zealand. It may be necessary to transfer information between these providers in for the fulfilment of a contract between Antipodes and the individual.

Sensitive information

Antipodes does not collect "sensitive information" about an individual. Sensitive information is defined as information or an opinion about an individual's:

  • Racial or ethnic origin; or
  • Political opinions; or
  • Membership of a political association; or
  • Religious beliefs or affiliations; or
  • Philosophical beliefs; or
  • Membership of a professional or trade association; or
  • Membership of a trade union; or
  • Sexual preferences or practices; or
  • Criminal record
  • Health status

Resolving privacy issues

Individuals who have an issue which they wish to raise with the Company may do so by contacting the Company Secretary.